Life Care Center of Centerville, Tennesee, recently received the 2015 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.
The award highlights facilities across the nation that have proven their intention to pursue a rigorous quality improvement system. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.
“We are very excited to receive this honorable award,” said Beverly Wall, executive director. “Improving the lives of the residents and families we serve and care for every day brings us such joy.”
The facility’s nomination centered on how it is focused on the needs of the customer. As part of that, leaders at the center pay close attention to feedback through family and resident surveys, family meetings, staff meetings and annual state survey comments.
In response to the community’s needs, Life Care Center of Centerville fills a niche. It is the only nursing facility in the area with a secured memory care unit.
“Life Care Center of Centerville has demonstrated its commitment to providing quality care, and I commend it for that,” said Christine Boldt, chair of the AHCA/NCAL Board of Overseers.
The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 66th Annual Convention and Exposition, Oct. 4 – 7, in San Antonio, Texas.
“Our associates have a never-ending quest for performance excellence,” said Beecher Hunter, president of Life Care Centers of America, parent company of Life Care Center of Centerville. “We are always looking for ways to improve the services we provide to the men and women entrusted to our care, and we can never be satisfied with each new level we achieve. These National Quality Awards provide assurance to our residents, families and the public at large of our commitment to the mission of care and compassion we have chosen.”
Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.